Brand Operations Manager

Salt Lake City, UT

Job status
Full time
Pay
– $60,000.00 Annually
Job description

Exciting opportunity to join one of the fastest growing franchise companies in the US! International Janitorial Franchise Company is looking for a Operations Field Services Manager.

Job Description:

The Operations Field Services Manager is responsible for overseeing each client account and the Franchise Owners in the system. This is a full-time salaried position. Must have a valid driver’s license, insurance coverage and a well-running respectable vehicle.

Responsibilities:


  • Proactive monthly inspections of client accounts

  • Build customer relations

  • Handle client requests and complaints

  • Franchisee development, support and training

  • Maintains relationships with all Franchise Owners

  • Attend all initial walk-throughs with new accounts and franchisees

  • Visit all new accounts within 24 business hours after first initial clean

  • Recommend solutions to customers when considering canceling service

  • Transfer accounts between Franchise Owners as requested and document each transfer in the company software


Requirements:


  • **Must be bilingual in Spanish and English**

  • Must be willing to work some evenings as needed

  • High school diploma or GED required; Bachelor’s degree preferred but not required

  • Minimum 2 years Customer Service experience in the janitorial/service industries preferred

  • Strong presentation skills with ability to conduct training classes

  • Professional appearance

  • Demonstrate effective customer service skills

  • Excellent written and verbal communication abilities

  • Ability to organize and prioritize multiple tasks

  • Valid Driver’s License and Insurance Coverage


  • Basic technology skills including the ability to use laptops, tablets, phones, G-Suite, Microsoft Office, the Internet, websites, email, and texting


Benefits:


  • Competitive salary plus commission package

  • Gas travel allowance

  • Company computer, tablet and phone provided

  • Complete paid training

  • Paid vacation after 6 months

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