Operations Field Services Brand Manager

Salt Lake City, UT

Job status
Full time
Pay
– $60,000.00 Annually
Job description

Exciting opportunity to join one of the fastest growing franchise companies in the US! International Janitorial Franchise Company is looking for a Operations Field Services Brand Manager.

Job Description:

The Operations Field Services Brand Manager is responsible for maintaining brand standards throughout the franchise system.  This position is responsible for inspecting each client account to ensure brand standards are maintained and required to both train and coach new and existing Franchise Owners. This is a full-time salaried position. Must have a valid driver’s license, insurance coverage and a well-running respectable vehicle.

Responsibilities:


  • Proactive monthly inspections of client accounts ensuring brand standards are both met and maintained

  • Build customer relations

  • Handle client requests and complaints via Franchise Owners and directly depending on client needs

  • Franchisee development, support, training, and coaching

  • Maintains relationships with all Franchise Owners

  • Attend all initial walk-throughs with new accounts and Franchise Owners

  • Visit all new accounts within 24 business hours after first initial clean

  • Recommend solutions to customers when considering canceling service

  • Transfer accounts between Franchise Owners as requested and document each transfer in the company software


Requirements:


  • **Must be bilingual in Spanish and English**

  • Must be willing to work some evenings as needed

  • High school diploma or GED required; Bachelor’s degree preferred but not required

  • Minimum 2 years Customer Service experience in the janitorial/service industries preferred

  • Strong presentation skills with ability to conduct training classes

  • Professional appearance

  • Demonstrate effective customer service skills

  • Excellent written and verbal communication abilities

  • Ability to organize and prioritize multiple tasks

  • Valid Driver’s License and Insurance Coverage


  • Basic technology skills including the ability to use laptops, tablets, phones, G-Suite, Microsoft Office, the Internet, websites, email, and texting


Benefits:


  • Competitive salary plus commission package

  • Health insurance

  • Gas travel allowance

  • Meal allowance for taking Franchise Owners to lunch

  • Company computer, tablet and phone provided

  • Complete paid training

  • Paid vacation after 6 months

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